If for any reason you are dissatisfied with a purchase you made from New England Baling Wire, Inc., you may return the merchandise within 30 days. Please submit a return request or contact customer care at 1-800-893-1270 for an authorization number and return the merchandise within 30 days.

Customers will be responsible for shipping charges on cancelled orders. Due to their nature, custom and made-to-order products cannot be accepted for return unless the product was initially defective.

If a product is damaged during delivery to you via a freight carrier, note the damage on the carrier’s delivery receipt and request an inspection report on the damaged shipment from the carrier to be forwarded to you within 10 business days. Forward the inspection report and original packing list to New England Baling Wire, Inc. and we will file a claim on your behalf and immediately replace the damaged item(s). If a product is damaged during delivery to you via UPS, you must note the extent of the damage on the back of the packing list. Once complete, forward the form to New England Baling Wire, Inc. and hold the damaged materials for disposition instructions.